Steinberg expands US customer service

Steinberg Media Technologies GmbH announced they have moved and expanded their US customer service and technical support for the US. The improvements are part of a push by new parent company, Yamaha Corporation to enhance the user experience and simplify software and hardware integration.

The customer service group has moved into a new facility near Indianapolis, Indiana and has effectively doubled its support staff to help meet the needs of an ever-growing customer base and the increased sophistication of its technology. The group handles customer service needs, product information and technical support and includes specialists in Mac and PC platforms, MIDI, audio, scoring, and audio for video.

In addition to increased staffing, the company has built a state-of-the-art testing lab in the new support facility. This new lab is not only equipped to handle Steinberg software support, but also to help the staff support issues dealing with integration and compatibility with Yamaha and third party hardware, sync, and audio for video.

“We are excited about the improvements that these new resources and tools have allowed us to make,” states Jeff Davis, Steinberg’s US Customer Service Manager. “We can now offer the great support services that our customers deserve.”

As a result of this recent move, Steinberg has seen a marked improvement in technical support hold times, dropped calls, and overall customer satisfaction.

Post Your Thoughts